Fair Use Policy
Last updated: January 2026
Overview
Forlena provides generous AI capabilities as part of your subscription. Our Fair Use Policy ensures all customers enjoy fast, reliable service while protecting against abuse. The vast majority of users will never encounter any limits.
This policy applies to all AI-powered features including Deal Analysis, Email Drafts, Ask Forlena, Pipeline Insights, and any future AI capabilities.
What's Included
Your Forlena subscription includes unlimited access to all AI features for normal business use:
- AI Deal Analysis with IMPACT scoring
- AI-powered email draft generation
- Ask Forlena natural language assistant
- Pipeline insights and analytics
- CSV import with AI column mapping
- Meeting Prep: AI-powered meeting preparation and agendas
- All future AI features included in your plan
Fair Use Guidelines
"Fair use" means using Forlena's AI features as intended: to help you and your team sell more effectively. Here's what that looks like:
Normal Use (No Limits)
- • Running AI analysis on your deals throughout the day
- • Generating email drafts for customer communications
- • Asking questions and running analytics queries
- • Importing and mapping CSV files
- • Using AI features across your entire sales team
Not Covered by Fair Use
- • Automated scripts or bots making bulk AI requests
- • Reselling or redistributing AI-generated content
- • Attempting to extract or reverse-engineer our AI models
- • Usage patterns that degrade service for other customers
- • Circumventing any technical measures we implement
How We Handle High Usage
If your usage significantly exceeds typical patterns, here's what happens:
Friendly Notification
We'll let you know you're using AI heavily. No action needed—just awareness.
Temporary Slowdown
If usage continues at extreme levels, requests may be queued briefly to ensure service quality.
Personal Outreach
For sustained high usage, we'll reach out to understand your needs and find a solution together.
We will never suspend a legitimate business account without contacting you first. If you're a heavy user because you have a large team or lots of deals, that's exactly what Forlena is built for.
Technical Measures
To protect service quality and prevent abuse, we implement reasonable rate limits. These are set 50-100x higher than typical heavy usage—you'll never hit them with normal use.
Daily Limits (per user)
| Feature | Daily Limit | Typical Heavy Use |
|---|---|---|
| AI Deal Analysis | 200/day | 4-10/day |
| Email Drafts | 300/day | 10-30/day |
| Ask Forlena | 500/day | 20-50/day |
| Analytics Queries | 300/day | 10-20/day |
| Meeting Prep | 100/day | 5-20/day |
| CSV Import | 30/day | 1-3/day |
Per-Minute Limits
To prevent accidental loops or scripts, requests are also limited per minute:
- • AI Analysis: 15/minute
- • Email Drafts: 30/minute
- • Ask Forlena: 40/minute
- • Analytics: 20/minute
- • Meeting Prep: 10/minute
What Happens at Limits
- At 80%: You'll see a friendly notification—no action needed.
- At 95%: Requests may be slightly slower (2 second delay).
- At 100%: Requests are paused until midnight UTC reset.
All limits reset at midnight UTC. If you consistently need more, contact us about enterprise options.
Enterprise & High-Volume Needs
If your organization has needs that exceed our standard fair use guidelines, we're happy to discuss enterprise arrangements with higher limits and dedicated support.
Contact us at support@forlena.com to discuss your requirements.
Changes to This Policy
We may update this Fair Use Policy as our service evolves. Material changes will be communicated via email and in-app notification at least 30 days before taking effect. Continued use of Forlena after changes become effective constitutes acceptance of the updated policy.
Questions?
If you have questions about this policy or your usage, please contact us at support@forlena.com. We're here to help you succeed, not to limit you.